This service level agreement for Microsoft Online Services (this “SLA”) is part of your Microsoft volume license agreement (the “agreement”). The basic terms that are used in this ALS but are not defined have the meaning assigned to you in the agreement. This ALS applies to microsoft online services (a “service” or “services” listed below), but does not apply to separate services that are related to or related to services, or to local software that is part of a service. (a) If the actual monthly operating time percentage is below the monthly availability threshold for one month during the lifetime, the customer is entitled to a service credit, provided the customer meets section 3 below. (b) If the SendGrid service does not get a successful connection (as defined below) for a month during the lifetime for which the customer purchased the Twilio SendGrid Enterprise solution, for e-mails from North or South America, 15,000 requests per second or (B) for e-mails from other countries in North or South America. , 10,000 requests per second (the “successful connection rate”), and then in addition to the service credits calculated according to the monthly percentage of operating time, the customer is allowed to obtain a service credit for such a package, subject to compliance with Section 3 by the customer. For the purposes of this section, “Successful Connection” means a request to send an email from the customer`s web v3 API, which returns an accepted response “202.” The Customer has the right not to be executable more than once a month of calendar during the life, to request a report indicating the valid login rate for the Customer`s email in the last thirty (30) days. Notwithstanding the contrary provisions of this contract, the service obligation defined in this section is related to the fulfillment of each of the following requirements: (i) the customer will use a sufficient number of simultaneous connections to support the successful connection rate; (ii) the customer`s request for mail must not exceed (A) for e-mails from North or South America, six (6) gigabits per second for the total, or (B) for e-mails from North or South America, four (4) gigabits per second in the total amount; and (iii) The customer will consider the current value of twilio for searching the domain name system of the web v3 mail API.